Customer Service Policy
At TCKICKZREMIX, our goal is to provide every customer with professional, high-quality sneaker cleaning and restoration services. As our customer volume continues to grow, the following policies have been established to keep our process organized, efficient, and fair to every customer.
Policies
Payment Policy
Payment is required in full and upfront before any cleaning or restoration services begin.
The only exception may be qualifying bulk orders of 5 or more pairs, which may have separate payment arrangements. (Upfront deposits)
Work will not begin until the required payment has been received.
PICKUP & DROP-OFF POLICY
TCKICKZREMIX now operates using designated pickup and drop-off days, times, and locations.
Customers are responsible for arriving during their scheduled window. Please be prompt, as we are unable to continuously adjust pickup/drop-off times or wait beyond scheduled windows.
If you are unable to attend a scheduled pickup or drop-off, you may attend the next available scheduled date or request a house call/door-to-door service for an additional convenience fee, subject to availability and distance.
HOUSE CALLS / DOOR-TO-DOOR SERVICE
For customers who need additional convenience, pickup and/or delivery directly to your location may be available for an additional fee.
Fees are based on distance and location. House calls must be scheduled and confirmed in advance and are subject to availability.
CLEANING & RESTORATION EXPECTATIONS
TCKICKZREMIX does not guarantee perfection or a “brand-new” result.
Every pair is different. Age, previous wear, stains, material deterioration, oxidation, discoloration, previous repairs, and other conditions may affect the final result.
Our commitment is to use our experience and professional techniques to achieve the best reasonable improvement possible based on the condition of your footwear.
Certain stains, yellowing, discoloration, damage, or signs of aging may be permanent.
OLDER & DAMAGED FOOTWEAR
Older, vintage, heavily worn, previously repaired, or deteriorating footwear may carry an increased risk during cleaning and restoration.
Materials, adhesives, paint, soles, stitching, and other components can naturally weaken with age.
By submitting footwear for service, the customer acknowledges that pre-existing deterioration or age-related issues may become more noticeable during the cleaning or restoration process.
SERVICES WE DO NOT PROVIDE
Please review available services before booking. TCKICKZREMIX does not currently provide certain structural repairs, including sole separation re-gluing and re-stitching services.
If we determine that a requested service cannot safely or reasonably be completed, we reserve the right to decline that portion of the service.
COMPLETED ORDERS & ABANDONED FOOTWEAR
Customers will be notified when their order is complete and ready for pickup.
Completed footwear must be picked up within 30 days of the initial completion notification.
Footwear remaining in our possession for more than 30 days after completion notification may be considered abandoned and become the property of TCKICKZREMIX, to the extent permitted by applicable law.